Shipping & Pick-Up
Most of our items are made to order. Due to high volumes and restrictions on numbers of staff in the shop, we are experiencing some delays. We appreciate your patience as we work to make and deliver your product as soon as possible. Once an order is placed, our current delivery and pick-up period is 5-7 days.
You will be notified when your order is ready.
If you chose Local Pick-Up and have received a notification that your order is ready, please come to: 1405 Buchanan Ave SW, Grand Rapids, MI 49507
Hours: 10:30 am - 4:30 pm M-F
Our shop is in the building at the corner of Buchanan and Stevens. Look for the black door with a Public Thread sticker on it, right next to two large garage doors. Enter this small room and look for the rack—your order will be on one of these shelves, wrapped in your invoice and labeled with your name. If you have any issues, ring the bell and someone will come to assist you.
Due to COVID-19, it is difficult for our staff and volunteers to safely deliver to apartment buildings. As a result, we are currently unable to offer Local Delivery to apartment addresses. Instead, please choose local pick-up or a USPS shipping option.